Refund policy

At Essence Goods, if there is an issue with your order, you may be eligible for a refund or replacement if the item arrives damaged, defective, missing essential components, or if the incorrect item was received.

If a return is requested and approved, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase may be required.

To request a refund, you must contact us within 48 hours of delivery and provide your order number along with clear photo or video evidence showing the issue and original packaging. Requests submitted without sufficient evidence may not be approved.

To start a return, you can contact us at shop@essence-goods.com. Please note that refunds are generally not provided for change of mind, personal preference, incorrect size selection, minor cosmetic variations, or color differences caused by screen or lighting conditions. We also do not accept refunds for normal wear and tear, incorrect address provided by the customer, or carrier delays once the order has been marked as delivered.

If a return is approved, return instructions will be provided at our discretion. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs unless the error was caused by us.

Once approved, refunds will be issued to the original payment method within 5–10 business days depending on your payment provider.

For any return or refund inquiries, please contact us at shop@essence-goods.com and include your order number and supporting images.

Once processing or shipment has begun, cancellation is no longer possible. Essence Goods reserves the right to refuse excessive or suspicious refund requests. For EU customers, statutory consumer rights remain unaffected.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@essence-goods.com.